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Shipping and Returns

We are committed to do our best to ensure your parcel reaches you safely and on time.

For further queries please do contact us at hello@proyog.com. 

We are eager to get the parcel to you as soon as possible. We do request you to inspect your parcel for any sign of damage or tampering, before receiving it. Please do not accept a damaged parcel and contact our team at hello@proyog.com for further assistance.

 

Shipping and Delivery within India

We will deliver within 2 – 7 working days from the date of your order for metros. Other cities may take up to 10 days depending on location. You can always check back with us on your delivery date.

We offer free shipping across India for orders above Rs.1000/-.
We charge a fee of Rs.100/- for orders below Rs.1000/-.

COD (cash on delivery) is available for customers in India at no extra charge.

As soon as the product is shipped from our service center, you will receive an email with the Airway Bill Number of our delivery partner.

You can get in touch with us at hello@proyog.com and in case the order is still in the processing stage, we can cancel or modify it.

RETURNS WITHIN INDIA

Please do check your order against our size chart carefully to avoid size returns. Returns are applicable for size issues, damaged goods or in case a wrong order has been delivered to you. Products must be unused, unworn, unwashed and without any damage. Damaged, altered or soiled garments will be returned to you. Returned garments will only be accepted in their original packaging including hang tags.

We offer a 15-day returns policy from the date of receiving your order. 

*Sale items are not eligible for returns or exchanges. On all discounted items the sale is final.

Please write in to us at hello@proyog.com and we will guide you on the process.

We accept exchanges in India, in the case where you may have ordered the incorrect size.

Once we have received and checked the returned package, we can either give you a store credit for the same amount or refund the money to your account.

SHIPPING AND Delivery OUTSIDE INDIA

International orders take a minimum of 7 – 10 working days from the date of your order, depending on the country that you live in and the time taken for customs clearance procedures.
However, you can track your order as soon as we ship it out.

Free shipping for orders above $125. For orders less than $125 there will be a $20 charge.

As soon as the product is shipped from our service center, you will receive an email with the Airway Bill Number of our delivery partner.

Yes. You will have to pay the Customs Duty as per the duty structure of your country.
Customs Duty will be collected at the time you accept your order.

Returns Outside India

For international orders, we do not offer returns or exchanges. However, please contact us if damaged goods or a wrong order has been delivered. 

Please do check your order against our size chart carefully. Return requests are only applicable for damaged goods or in case a wrong order has been delivered to you. 

We do not accept exchanges for international orders.

If  you receive a damaged or wrong product, please write in to us at hello@proyog.com and we will help you with the same.